"A false balance is an abomination to the Lord, but a just weight is His delight." Proverbs 11:1
At DIVE, we believe God requires us to create fair and honest policies that honor Him. We also believe God requires us to apply these policies equally, to everyone. While we will do everything we can to help you, we cannot violate these policies. If you have any questions, please don't hesitate to contact us. We are here to serve you!
Damaged Items SAVE THE PACKAGING!
If an item that was shipped UPS arrives damaged, please contact UPS within 3 days to file a claim. UPS will then contact us and we will reship your products. If an item that was shipped USPS arrives damaged, please contact us directly. As stated above, you must save the box and or any packaging that was in the damaged shipment.
Wrong Edition DIVE/Saxon Math Course
The edition of the DIVE Math courses must match the edition of the Saxon textbook. If you accidentally ordered the wrong edition DIVE course, please select the correct form below to request an exchange.
CDs purchased within the last 30 days from an authorized reseller may be exchanged for a different edition of the same title in the Digital Combo or Download format. Please select the link below to request the exchange. If your CD has not been opened, see Exchanges below.
Digital Combos and Downloads
Wrong edition downloads accessed within the last 30 days may be exchanged for a different edition of the same title in the Digital Combo or Download format. Please select the link below to request the exchange. If the course has not been accessed, see Exchanges below.
CDs and Books
Books in new condition and UNOPENED CDs may be exchanged within 90 days of purchase. Follow the instructions on the Exchange Request Form linked below.
Exchange Request Form for CDs and Books
Digital Combos & Downloads
Digital Combos & Downloads that have not been accessed can be exchanged. Once a digital product has been downloaded or accessed, it cannot be exchanged. Follow the instructions on the Exchange Request Form linked below.
Exchange Request Form for Digital Combos & Downloads
Replacement and Upgrade Program
If your CD is damaged or you would like to upgrade your CD to a digital format, please use the form below for detailed instructions.
CDs and Books
Books in new condition and UNOPENED CDs may be returned within 90 days of purchase. After 90 days, a 20% restocking fee will be charged as the return process is much more difficult. Products cannot be refunded after 180 days. Follow the instructions on the Refund Request Form:
Digital Combos & Downloads
Once a digital product has been accessed, it cannot be refunded. This means that clicking the download link in a Digital Download makes it non-refundable. If the link has not been clicked, Digital Downloads can be refunded within 90 days of purchase. Complete this form:
eLearning accounts that have not been accessed can be refunded within 90 days of purchase. Complete the form below to request a refund. If your student is struggling in an eLearning course, the course can be placed on hold or the subscription can be extended.
To pay for an order via check, please fill out the DIVE Order Form and send it in with your payment. Please note that order fulfillment time may be delayed when using this method.
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
Shipping, Fulfillment, and Tracking Information
All DIVE CDs are copyrighted and contain an End User License Agreement which states you have purchased a license to use the intellectual property for your immediate family. This license is non-transferable which means the DIVE CDs cannot be sold, loaned, or given away. This is important for many reasons but most importantly it allows us to serve you better by permitting us to offer the Replacement CD Program described above and it helps protect homeschooling families from purchasing used CDs that are damaged. At only 41 cents per lecture, we hope you agree our CDs are a great value, without reselling!
Because we don't allow reselling, we do allow families to make copies of their DIVE CDs. We recommend you make a copy of your CD for your children to use and put the original in a cool, dry place. If the copy becomes damaged, you can make another copy from the original.
If you would like to send us your used DIVE CDs when you are finished with them, we will put them in our Missions Program. This program donates DIVE CDs to ministries such as School of the Medes, a Classical Christian School in Iraq. Send your used DIVE CDs to:
DIVE Missions Program P.O. Box 447 Hockley, TX 77447