Tech Support for DIVE Win/Mac CDs

Please Click Here to print these instructions first!!!  DIVE CDs run in QuickTime Player on either Mac or Windows 98 & higher computers.  Windows 98 and ME require QuickTime 6.5.2 (Installer is included on all DIVE CDs) Windows 2000, XP, and Vista require QuickTime 7.4 or higher You can download the latest version of QuickTime from the Apple website.  See instructions below.      Most problems are caused by either not having the correct version of QuickTime installed, or trying to open the lessons in a program other than QuickTime. Follow the instructions below to be sure you have the correct version of QT and that you are opening the lessons in QuickTime Player.    I.  Make sure you have the correct version of QuickTime for your Operating System             A.   Determine your operating system. 1. Left click on “Start”. 2. Right click on “My Computer”. 3. Left click on “Properties”. 4. Left click on the “General” tab. Look for the version of Windows. 5. Left click on “OK”.             B.  Determine your version of QuickTime. 1. Open “QuickTime Player” either from the desktop icon, or from “All Programs” under“Start” 2. Left click “Help” 3. Left click “About QuickTime” 4. Look for version number.  If you do not have the correct version of QuickTime, please follow the instructions for your operating system below.  If you do have the correct version please skip to II. How to Open Lessons in QuickTime.            Windows 2000 and XP operating systems require QuickTime 7.4 and higher. 1.  Open QuickTime Player.  You can either double click on the QuickTime icon on your desktop or click on Start > All Programs > QuickTime > QuickTime Player. 2.  Click on Help > Update Existing Software a.     Follow the prompts in the installation wizard.  If asked to upgrade to QuickTime Pro choose NoThanks.  b.      The installation may take up to 15 minutes to complete.  If you have dial up and cannot complete this installation, please call us at 936-372-9216 and request a QuickTime Installer CD. c.                 When installation is complete, restart your computer. 3.   Your DIVE CD contains a menu that should pop up when you insert the CD in your CD drive.  If a window pops up and asks how you want to open the CD each time please choose Take No Action.  a.       If this is your first time to watch this DIVE CD please click on Introductory Lesson and watch it with your child before viewing any other lessons.  Otherwise, click on Lessons, then choose the lesson you wish to view.  If you have any problems please see Common Problems below.            Windows Vista operating systems require QuickTime 7.4 and higher.       1.   Open QuickTime Player.  You can either double click on the QuickTime icon on your desktop or click on Start > All Programs > QuickTime > QuickTime Player. a.     Click on Help > Update Existing Software. b.     Follow the prompts in the installation wizard.  If asked to upgrade to QuickTime Pro, choose No Thanks.  c.     The installation may take up to 15 minutes to complete.  If you have dial up and cannot complete this installation, please call us at 936-372-9216 and request a QT Installer CD.  d.     When installation is complete, restart your computer. 2.  Your DIVE CD contains a menu that should pop up when you insert the CD in your CD drive.  If an Auto Play window pops up, click on Run CD Start.exe under Install or Run Program.    a. If this is your first time to watch this DIVE CD please click on Introductory Lesson and    watch it with your child before viewing any other lessons.  Otherwise, click on Lessons, then choose the lesson you wish to view. b.  If you have any problems, please see Common Problems below.            Windows 98 and ME operating systems require QuickTime 6.5.2. a.    Close all programs you may have open. b.    Click on Start > All Programs > QuickTime > Uninstall QuickTime c.    Then click on Remove > Completely Remove > OK > Finish d.    Restart your computer. e.    Place the DIVE CD in your drive.  Click on Installation then click on QuickTime 6.5.2 Installer.  Follow the prompts in the wizard.  Do NOT change any preset settings or fill out the registration information.        f. Click continue at the bottom of the DIVE CD Menu to watch the Introductory Lesson.  You must watch the Introductory Lesson with your child before viewing any of the DIVE lessons. If you have any problems, please see Common Problems below.   II.  How to Open a Lesson in QuickTime This method ensures that the lessons are opening in QuickTime. Put the CD in the drive then double click on the QuickTime icon on your desktop.  If you can’t find the icon click on Start Programs>QuickTime>QuickTime Player. Click on File > Open File > Your CD drive (Vista users will have to click on Computer first then the CD drive) > then double click on the lesson you wish to view.  If you have not watched the Introductory Lesson, you will need to click on Open Me First, then double click on Getting Started file and watch that with your child before viewing any of the lessons.  When the player opens click on Edit>Preferences> Player Preferences> then deselect “Show Content Guide at start up” by click on the check mark.  Then click Apply then OK.  Click the play button at the bottom of the player.  If you can’t see the play button, click and drag the box up until you can see the button. If the screen is too large to drag, click on the square in the upper right hand corner next to the X to minimize the player. III. Common Problems 1.   Menu doesn’t open or lessons don’t play correctly. a.   The solution is to open lessons directly in QuickTime: 1.    Put the CD in the drive then double click on the QuickTime icon on your desktop.  If you can’t find the icon click on Start Programs>QuickTime>QuickTime Player.                     2.   Click on File > Open File > Your CD drive (Vista users will have to click on Computer first then the CD drive) > then double click on the lesson you wish to view.  If you have not watched the Introductory Lesson, you will need to click on Open Me First, then double click on Getting Started. 2.  Pop up window asks if I want to “Restore file types to QuickTime” a.   Choose Yes 3.  Error message says “A later version of QuickTime is already installed on your computer." a.   This means you do not need to install or update your QuickTime Player.  Click OK and then continue with the instructions to view the Introductory Lesson.  4.   Inappropriate ads and movie previews display when I open QuickTime. a.  Open QuickTime and click on Edit >Preferences>Player Preferences. b.  Click on the checkmark next to Show Content Guide at Start Up to remove the check. c.  Click Apply then OK. d.  Close the player and open it again.  You will now see a menu bar labeled Untitled. You will not see the ads anymore. 5.   Am I supposed to install the lessons? a.  We do not recommend saving the lessons on your hard drive.  They are very large files which take up a lot of memory.  Should you choose to do so, we cannot assist you in this process due to the liability issues involved.          Tech Support 281-259-8777     www.diveintomath.com       techsupport@diveintomath.com   .   D.I.V.E. is not affiliated with Saxon Publishers.