DIVE Installation Instructions

PLEASE DISREGARD THE INSTALLATION INSTRUCTIONS ON THE CD MENU PRINT THESE INSTRUCTIONS BEFORE STARTING INSTALLATION Click here to get a printable version   DIVE CDs play in QuickTime Player. Please follow the instructions below to ensure you have the correct version of QuickTime for your computer Operating System. Mac operating systems should already have the correct version of QuickTime for your Operating System.  Put the CD and open the lesson you wish to view.   If this is the first time to view this CD please be sure to watch the Getting Started file with your child before viewing any of the lessons. Windows 98 and ME operating systems require QuickTime 6.5.2. To find out what version you have: 1.  Open QuickTime Player.  You can either double click on the QuickTime icon on your desktop or access it by clicking on Start > All Programs >QuickTime > QuickTime Player. 2.  Click on Help > About QuickTime and the version will be listed in a pop up box.  If you have any other version than QT 6.5.2. you will need to follow these instructions:.  a.    Close QuickTime and all other programs you may have open. b.    Click on Start > All Programs > QuickTime > Uninstall QuickTime c.    Then click on Remove > Completely Remove > OK > Finish d.    Restart your computer. e.    Place the DIVE CD in your drive.  Click on Installation then click on QuickTime 6.5.2  Installer.  Follow the prompts in the wizard .  Do NOT change any preset settings or fill out the registration information. f.     Click continue at the bottom of the DIVE CD Menu to watch the Introductory Lesson.  You must watch the Introductory Lesson before viewing any of the DIVE lesson. If you have any problems, please see Problems below. Windows 2000 and XP operating systems require QuickTime 7.4 and higher.  To determine your version: 1.  Open QuickTime Player.  You can either double click on the QuickTime icon on your desktop or click on Start > All Programs > QuickTime > QuickTime Player. 2.  Click on Help > About QuickTime and the version will be listed in a pop up box.  If you have any version other than QT 7.4 and higher you will need to follow these instructions: If you already have QuickTime 7.4 or higher please go to step 3. a.     Close the pop up box that has the version. b.     Click on Help > Update Existing Software. c.     Follow the prompts in the installation wizard.  If asked to upgrade to QuickTime Pro choose NoThanks.  d.     The installation may take up to 15 minutes to complete.  If you have dial up and cannot complete this installation, please call us at 936-372-9216 and we will send you an installer CD.  e.     When installation is complete, restart your computer. 3.  Your DIVE CD contains a menu that should pop up when you insert the CD in your CD drive.  If a window pops up and asks how you want to open the CD each time please choose Take No Action.  a.       If this is your first time to watch this DIVE CD please click on Introductory Lesson and watch it with your child before viewing any other lessons.  Otherwise, click on Lessons, then choose the lesson you wish to view.  If you have any problems please see Problems on the other side.  Windows Vista operating systems require QuickTime 7.4 and higher.  To determine your version:   1.   Open QuickTime Player.  You can either double click on the QuickTime icon on your desktop or click on Start > All Programs > QuickTime > QuickTime Player. 2.  Click on Help > About QuickTime and the version will be listed in a pop up box.  If you have any version other than QT 7.4 and higher you will need to follow these instructions: If you already have QuickTime 7.4 or higher please go to step 3. a.     Close the pop up box that has the version. b.     Click on Help > Update Existing Software. c.     Follow the prompts in the installation wizard.  If asked to upgrade to QuickTime Pro choose No Thanks.  d.     The installation may take up to 15 minutes to complete.  If you have dial up and cannot complete this installation, please call us at 936-372-9216 and we will send you an installer CD.  e.     When installation is complete, restart your computer. 3.  Your DIVE CD contains a menu that should pop up when you insert the CD in your CD drive.  If an Auto Play window pops up click on Run CD Start.exe under Install or Run Program.    If this is your first time to watch this DIVE CD please click on Introductory Lesson and watch it with your child before viewing any other lessons.  Otherwise, click on Lessons, then choose the lesson you wish to view.  If you have any problems, please see Problems on the other side Problems   1.   Menu doesn’t open or lessons don’t play correctly. a.   The solution is to open lessons directly in QuickTime: 1.    Put the CD in the drive then double click on the QuickTime icon on your desktop.  If you can’t find the icon click on Start >Programs>QuickTime>QuickTime Player.                     2.   Click on File > Open File > Your CD drive (Vista users will have to click on Computer first then the CD drive) > then double click on the lesson you wish to view.  If you have not watched the Introductory Lesson, you will need to click on Open Me First, then double click on Getting Started. 2.  Pop up window asks if I want to “Restore file types to QuickTime” a.   Choose Yes 3.  Error message says “A later version of QuickTime is already installed on your computer." a.   This means you do not need to install or update your QuickTime Player.  Click OK and then continue with the instructions to view the Introductory Lesson.  4.   Inappropriate ads and movie previews display when I open QuickTime. a.  Open QuickTime and click on Edit >Preferences>Player Preferences. b.  Click on the checkmark next to Show Content Guide at Start Up to remove the check. c.  Click Apply then OK. d.  Close the player and open it again.  You will now see a menu bar labeled Untitled. You will not see the ads anymore. 5.   Am I supposed to install the lessons? a.  We do not recommend saving the lessons on your hard drive.  They are very large files which take up a lot of memory.  Should you choose to do so, we cannot assist you in this process due to the liability issues involved.  If you have any other problems please go to our website and click on Tech Support.  Occasionally QuickTime releases an update that will cause some customers to have trouble viewing their CD.  When this happens we will put a notice on our website and post quick and easy step by step solutions.  Tech Support 281-259-8777 or techsupport@diveintomath.com